1. Introduction

At Apartment Key, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and share your personal data when you visit our website (the "Site"), submit contact or locator forms, or interact with our licensed locators.

2. Information We Collect

We collect information that you voluntarily provide to us when using our free locating service:

Personal Identification Details: First and last name, email address, and phone number.
Apartment Search Preferences: Preferred city, neighborhood, budget range, number of bedrooms/bathrooms, timeframe, and ideal move-in date.
Financial and Qualification Criteria: Monthly income range, rental history (prior evictions or broken leases), and background issues to ensure you qualify for recommended properties.
Pet Details: Pet types, breed, and weight to locate pet-friendly complexes.

3. How We Use Your Information

We use the information we collect to operate our brokerage services and deliver your apartment search results:

To generate a personalized, curated list of apartment units matching your budget and lifestyle.
To match you with partner property leasing offices and facilitate tours.
To communicate with you via email, text message (SMS/MMS), or phone call about match updates, listings, and property specials.
To send transaction emails using secure services like Resend.
To register our referral agency relationship with properties you choose to lease.

4. Information Sharing & Third Parties

We value your trust and do not sell, rent, or lease your personal information to third-party listing networks or marketers.

We share your search details strictly under the following conditions:

Leasing Offices: We share necessary details (e.g. name, move-in date) with partner properties you select to confirm pricing, register our locator relationship, or coordinate your tours.
Service Providers: We share data with reliable hosting and transaction tools (such as Resend or Vercel) necessary to operate our website functions.
Legal Compliance: If required by law, subpoena, or regulation to protect our legal rights.

5. Automated Text Messages Policy

By submitting our intake form and providing your phone number, you agree to be contacted by Apartment Key or its licensed locators. You may opt-out of SMS text messages at any time by replying "STOP". You will receive a final confirmation text confirming your opt-out.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures (including secure SSL network communication and restricted database access) designed to protect your personal details from unauthorized access, disclosure, or misuse.

7. Your Rights & Access

You have the right to request access to the personal data we hold about you, request corrections to incorrect profile data, or request that we delete your search record and contact information entirely. To make a request, contact us at info@apartmentkey.com.

8. Contact Us

For inquiries regarding this Privacy Policy or your data, please contact:

Apartment Key
Email: info@apartmentkey.com
Phone: 832.423.8383